Commercial Broadband Technical Support
1-800-342-3716 is available for 24 hrs 7 days a week.
If escalation is required outside of the technical support number listed above, please utilize the contact below in order of level: Technical, Engineering and Switching.
Technical Operations:
For technical operations pertaining to fiber network and DS-1, DS-3 and OC-X Level service. 1-800-342-3716 option 1
1st Level:
Network Operations Control Center Technician
(1-800-342-3716 ext 7399)
2nd Level:
Dave Corr, NOCC Supervisor
(office: 601-487-5627)
3rd Level:
John Burt, Technical Operations Manager
(office: 601-487-7131)
4th Level:
Shane Arnold, Senior Manager of Commercial Networks
(office: 601-487-7318)
5th Level:
Tillman Rodabough, Director of Commercial Networks
(office: 601-487-7115)
Engineering
For engineering ATM/Sonet and other Data Applications.
1-800-342-3716 option 2.
1st Level:
Bill Day, Facility Design Engineer
(office 601-487-7460)
2nd Level:
Ronny Cook, FTTC
(office 601-487-5185)
3rd Level:
Steve “Doc” Williams, Engineering Supervisor
(office 601-487-5162)
4th Level:
Tillman Rodabough, Director of Commercial Networks
(office 601-487-7115)
Switching
For switching operations. 1-800-342-3716 Option 3
1st Level:
Shari Dimartino, Switch Technician
(office 601-487-7217)
2nd Level:
Trey Usry, Manager of Retail Tech Ops.
(office 601-487-5208)
3rd Level:
Allen McIntosh, Sr. Manager of Retail Ops.
(office 601-487-7505)VoIP
For VoIP operations. 1-800-342-3716 Option 3
1st Level:
Jeff Crowe, VoIP Engineer
(office 601-487-5882)
2nd Level:
Trey Usry, Manager of Retail Tech Ops.
(office 601-487-5208)
3rd Level:
Allen McIntosh, Sr. Manager of Retail Ops.
(office 601-487-7505)
