- Q. What is SNAP?
A. SNAP, or Single Network Access Provider, is a communications product that uses new, fiber optic technology to allow a home or business to receive all communications needs from one single entrance point.
- Q. What does Telepak Networks SNAP service have to offer?
A. Telepak Networks SNAP Packages offers one convenient bill that provides home phone, long distance, dedicated high speed internet access, and up to 140+ enhanced digital video channels. All video plans provide all local channels with an unbeatable picture quality. Snap's high speed Internet is not only the fastest in the area, it is up to 50 times faster than a typical dial connection. And, if that's not enough, combing all these services on one bill is not only convenient, it makes possible a monthly cost savings.
- Q. Is Telepak Networks SNAP service reliable?
A. Yes, you can expect only the highest quality of products and customer service from Telepak Networks. Your enhanced services are made possible via the newest and most technologically advanced networks available anywhere, made possible by Fiber Optic Cable that is buried under ground. Because of this, interruptions due to inclimate weather is rarely experienced.
Snap truly offers the next generation of speed and dependability.
- Q. Where are Telepak Networks SNAP Services available?
A. Snap is available in Roxie, Crystal Springs, Gallman, Inverness, Lost Rabbit in Madison, and Mineral Creek in Hattiesburg. Additional areas will be considered as we grow.
- Q. Will Telepak Networks customers that sign up for SNAP need to purchase additional phones or any equipment?
A. No. A hub is included with your contract and will provide both Internet and/or video services along with 2 digital set-top boxes connecting to each desired television. Your current telephone equipment will not require any changes or additions for continued phone service. In fact, you will be able to keep your current phone number.
- Q. Will I be able to make or receive phone calls, watch television and use the Internet at the same time?
A. Yes, with the advanced technology utilized for the SNAP services, you will be able to enjoy all three services at the same time.
- Q. How do I sign up for SNAP?
A. Contact Telepak Networks at 877-835-3725.
- Q. Do I have to subscribe to all three services?
A. No, you are not required to subscribe to all three services. However, you will find, in many cases, that subscribing to all three is more economical. A landline phone is required in order to receive enhanced video and/or high speed Internet service.
- Q. What does the standard equipment setup include?
A. The standard equipment setup includes setup and testing of one hub, up to two set-top boxes, one computer setup for Internet access, and one additional outlet, if necessary. Time spent for any additional or other items than these will be billed at the current hourly labor rate.
- Q. Do I have to make a contractual commitment to subscribe to any SNAP service?
A. Because SNAP is offered at a special promotional offer and certain installation charges are waived, a 12-month agreement is required. If you were unable to fulfill the entire 12-month agreement, you would be responsible for fees up to $300 for equipment and installation charges.
- Q. How long will it take to have the service installed?
A. Once you complete the Customer Service application, installation is typically completed within 2 to 3 weeks, provided that all of the construction to your home/business is complete.
- Q. Do I have to have a set-top box for every television?
A. Yes, a set-top box is required for every television in order to receive the new enhanced digital video service.
- Q. Why am I required to have a set-top box wherever I want to control the channels with the remote?
A. The advanced technology used to transport all of the necessary information streams over one line into the premises requires the video signals to be scrambled and condensed. The set-top box is required to descramble the video signals before they reach your television. Televisions are currently not equipped or available with this descrambling capability built-in.
- Q. Is there a limit to the number of set-top boxes I can use?
A. With current technology, we can currently support up to eight set-top boxes. Two set-top boxes are included and additional boxes are available for an additional fee.
- Q. What happens if I disconnect my service prior to the end of the term contract that I signed?
A. Please consult your term agreement for early termination charges applicable in your situation. Any deposits on your account may be applied against any such charges.
- Q. If I have a problem with my phone, Internet or video service, whom do I call?
A. Contact Telepak Network at 888-806-4357.
- Q. Can I keep my existing phone number?
A. Yes, Telepak Networks can port your existing landline phone number over to SNAP.
- Q. If I have a question about my bill, whom do I call?
A. Contact Telepak Network at 877-835-3725.
- Q. Can I check my e-mail from another computer or over the internet?
A. Yes, you can check your email from the home page, www.telepak.net and clicking on the "Web Mail" button.
- Q. How do I request a change to my e-mail password or additional email addresses?
A. Contact Telepak Network at 877-835-3725.
- Q. How do I setup a change in username and/or password on my PC and/or modem?
A. Contact Telepak Network at 888-806-4357.
- Q. How do I make changes to my SNAP package?
A. Contact Telepak Network at 877-835-3725 for changes to your video plan, internet speed, password, or to add or remove any features.
- Q. What is the maximum Internet connection speed I can receive?
A. Snap is a best effort (shared) Internet Access that is engineered to support the following speeds and services:
- 1.5 MB/1.5 MB, 3 email addresses and 10MB of web space
- 3.0 MB/3.0 MB, 3 email addresses and 10MB of web space
- 6.0 MB/6.0 MB, 3 email addresses and 10MB of web space
- 10.0 MB/10.0 MB, 3 email addresses and 10MB of web space
- Q. Do you offer a PVR with your digital cable service?
A. Yes, for $12.95 a month you can get a set top box with a digital recorder built in which allows you to record multiple shows, record live TV and record your favorite sitcom so you don't miss an episode.
About Snap
